Terms of service
Terms of Service
Last updated: 21 October 2026
1. About Muffono
Contact: Help@muffono.com · . These terms govern shopping through our online store, together with the Shipping & Delivery and Returns & Refunds policies and the information shown before you order.
2. Ordering
You must be legally able to enter into the purchase or have the appropriate authorisation. Provide accurate order and delivery information and review your items, sizes, colours, quantities and total before paying.
Submitting an order creates an obligation to pay the displayed total. An automatic order-received email acknowledges receipt.
If we cannot fulfil your order, we will explain the issue and refund any payment for goods we cannot supply. We do not substitute products or increase an accepted price without your agreement.
3. Products and availability
Read the product description, measurements and care information before purchasing. We aim to represent products accurately. Screens can affect colour appearance, but this does not excuse material differences from the agreed description. Availability is shown on the product page and confirmed through the order process.
Follow the instructions and any age, safety or usage information supplied for the specific product. If you have a question about suitability, contact us before ordering. These terms do not replace product-specific safety information.
4. Prices and payment
Prices are shown in the currency indicated in the store. Applicable taxes and unavoidable charges are included or clearly disclosed as required for the market. Delivery charges and any other disclosed charges are shown before payment. We do not add optional paid items without your consent.
Available payment methods are displayed at checkout. Payment is handled through the payment providers enabled in our store. A bank or card issuer may charge its own currency-conversion fees.
If we discover a material pricing or listing error, we will contact you with a lawful resolution rather than automatically charging a higher amount. Any cancellation or correction is subject to the contract and mandatory consumer law.
5. Offers and bundles
Eligibility, quantities, prices and conditions for an offer are displayed with that offer. An automatic discount is reflected in the cart or checkout when its conditions are met. Whether offers can be combined is stated with the promotion or shown before payment. We do not promise a discount on ineligible products.
Changes to future promotions do not retrospectively change an accepted order. Partial returns of discounted bundles are handled under our Returns & Refunds policy and applicable law.
6. Delivery
We ship worldwide, subject to available carrier routes and lawful destination restrictions. Orders are dispatched within 1–2 days after confirmation. Estimated delivery is 5–7 business days after dispatch; processing time is additional. Any destination-specific estimate disclosed before purchase takes precedence.
Shipping charges are displayed before payment. See our Shipping & Delivery policy for details and assistance with delays or missing parcels.
For consumer orders where the law so provides, the risk of loss passes when you or a person you designate, other than the carrier, takes physical possession. We do not exclude responsibility for delivery merely because we use a supplier or carrier.
7. Cancellations, returns and refunds
We offer a 30-day return window from delivery. Contact us promptly if you want to change or cancel an order. Dispatch does not remove an applicable statutory right to withdraw after delivery. Our Returns & Refunds policy explains the process, costs, conditions and refund timing.
Applicable EU consumers generally have a 14-day statutory withdrawal period for eligible distance purchases, separate from our additional voluntary return period. We provide an optional withdrawal form and the online withdrawal function where applicable law requires it. Applicable exceptions and mandatory rights remain as stated in the Returns & Refunds policy.
8. Legal guarantees and responsibility
Your statutory rights for faulty, incorrect or misdescribed goods remain in place independently of the voluntary return window. EU consumers have a minimum two-year legal guarantee of conformity, with any stronger national protections preserved. Contact us for appropriate remedies.
Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including mandatory consumer rights, fraud or liability for personal injury where protected by law. We do not provide a blanket “as is” disclaimer for consumer goods or require consumers to indemnify us for our own wrongdoing.
9. Website content and acceptable use
Do not misuse the site, interfere with its security or provide fraudulent information. Content belongs to Muffono or its respective rights holders. Access to the website does not grant permission to commercially reproduce third-party brands, characters or other protected content.
Third-party links are supplied for relevant information; those sites have their own terms and privacy practices. This does not reduce our responsibilities for services we use to fulfil your order.
10. Shopify and privacy
Our store is hosted on Shopify. Shopify and our service providers process personal information to operate the store as explained in our Privacy Policy.
11. Complaints and governing law
Send complaints to Help@muffono.com, including your order number where relevant. We will review the issue and explain the next steps.
These terms are governed by without depriving consumers of mandatory protections or court rights available under the law applicable to them. No exclusive foreign venue or mandatory arbitration is imposed where it would remove protected consumer rights.
12. Changes
We may update these terms for future orders. The version provided when you order applies to that purchase unless the law requires otherwise. If part of these terms is unenforceable, the remainder applies to the extent legally possible.